Tour Egypt Forums: Help! Hotel Administrator Swindled Us And Stole 1000 Usd - Tour Egypt Forums

Jump to content

Page 1 of 1

Help! Hotel Administrator Swindled Us And Stole 1000 Usd Hotel Sol Y Mar Dolphin House, manager Rafik Saied Hussin Ali

#1 User is offline   Tatiana 

  • Monarch
  • Pip
  • Group: Members
  • Posts: 3
  • Joined: 16-January 11

Posted 16 January 2011 - 09:37 PM

Hello!
Help us please to solve our problem.
This October we were in hotel (Marsa Alam, hotel Sol Y Mar Dolphin House). At the end of the trip the hotel manager Rafik Saied Hussin Ali met us and invited to their hotel for the New Year holydays for the good price. He said that Sol Y Mar Dolphin House had reserved 50 rooms to invite guests from different countries to promote this hotel and make it more popular. And they chose us and made us this special offer.

We accepted and when we were back to Moscow, we sent money via Western Union to Hotel’s Head Office in 2 transfers – 552 USD and 230 USD. The last transfer was sent in the end of November.

Rafik promised that the Head Office will send invitation by express-mail right after receiving money. But we have not received anything. Then Rafik said that special courier from Egypt Air will visit us in Moscow and bring documents. But we did not meet anybody.

In the middle of December Rafik suggested returning money and promised to send them in several days. We agreed, but have not received anything in 2 weeks.
Now Rafik Saied Hussin Ali is telling that the hotel Sol Y Mar Dolphin House is closed now and he is working in Holiday Inn Taba. We checked in Pegas Turistik – with hotel everything OK, so Rafik lies to us.
We have documents to prove our words:

· Handwritten description of New Year trip
· Money transfer papers
· Sms from Rafik with all details.
Also we have his mobile phone number: +20163834010Rafik Saied Hussin Ali and his photo (attached)

Attached thumbnail(s)

  • Attached Image: Rafik.jpg

0

#2 User is offline   Joerg 

  • Vizier
  • PipPipPipPipPipPip
  • Group: Root Admin
  • Posts: 1,226
  • Joined: 10-November 05
  • Gender:Male
  • Location:Cologne - Germany
  • Interests:Apart from Egypt and animals the whole list would go beyond the scope of this profile.
  • User has been to Egypt {Visited Egypt?}

Posted 17 January 2011 - 08:16 AM

Have a look here:
Tourist complaints
0

#3 User is offline   Tatiana 

  • Monarch
  • Pip
  • Group: Members
  • Posts: 3
  • Joined: 16-January 11

Posted 19 January 2011 - 08:35 PM

View PostJoerg, on Jan 17 2011, 11:16 AM, said:

Have a look here:
Tourist complaints



Thank you for contacts.
But First link in Arabic (we don't know it), Second link is not worked, E-mail address had permanent fatal errors.
0

#4 User is offline   maxmous 

  • Monarch
  • Pip
  • Group: Members
  • Posts: 3
  • Joined: 11-July 11
  • Gender:Male
  • User has been to Egypt {Visited Egypt?}

Posted 11 July 2011 - 10:14 AM

hi, i can help you , i can find him but i need more info
0

#5 User is offline   Simona84 

  • Artisan
  • PipPip
  • Group: Administrators
  • Posts: 26
  • Joined: 03-July 11
  • Gender:Female
  • User has been to Egypt {Visited Egypt?}

Posted 12 July 2011 - 01:10 PM

Hi Tatiana!

Our office will investigate about this and we will let you know soon!
0

Share this topic:


Page 1 of 1


Fast Reply